- My Disability Provider strengthens inclusivity across Melbourne’s west with new multilingual services supporting NDIS participants aged 0–65
Caroline Springs, Victoria, 4 Dec 2025, ZEX PR WIRE, My Disability Provider, a leading NDIS-registered organisation supporting individuals aged 0–65 across Melbourne’s western suburbs, has officially launched a new suite of multilingual services to improve accessibility for culturally and linguistically diverse (CALD) communities. This expansion strengthens the provider’s mission to deliver inclusive, person-centred care that reflects the multilingual makeup of Melbourne’s rapidly growing population.
“Our community represents people from all corners of the world, each bringing unique languages, experiences, and expectations. Language barriers should never prevent someone from accessing essential support. Our multilingual services ensure every individual — and every family — can communicate confidently, clearly, and without fear of misunderstanding.” – a spokesperson from My Disability Provider
Serving more than 1,000 Australians through its NDIS-covered and private support programs, My Disability Provider has become a trusted name in disability care across Melton, Werribee, Caroline Springs, Truganina, Tarneit, and surrounding regions. The introduction of multilingual support workers and interpreters will strengthen communication between clients, families, and staff, ensuring that people of all ages receive support that honours their cultural and linguistic backgrounds.
The new multilingual services cover key languages commonly spoken across Melbourne’s west, including Arabic, Punjabi, Hindi, Vietnamese, Mandarin, Somali, and more. Trained bilingual staff will assist clients and families with service navigation, support planning, appointment coordination, and day-to-day communication — significantly improving accessibility for people who speak English as a second language.
“Our goal has always been to deliver support that goes beyond the basics,” the spokesperson added. “Whether we’re assisting an adult with community access, guiding a young person through skill-building activities, or coordinating essential services, communication is at the heart of everything we do. These multilingual initiatives allow us to connect more meaningfully with every client we serve.”
The organisation has spent months preparing for the rollout, including formal staff training, internal communication upgrades, and consultations with local cultural groups to understand the key barriers faced by CALD families and participants. My Disability Provider is also expanding its cultural awareness training program to ensure respectful, informed, and culturally safe interactions with every client.
Clients and families across the region have welcomed the initiative, calling it a critical step toward a more inclusive disability support landscape. Melbourne’s western suburbs are among the most culturally diverse areas in Australia, and language-inclusive services are now more essential than ever for ensuring equitable access to quality support.
For many individuals navigating the NDIS for the first time, multilingual assistance can mean the difference between confusion and confidence. My Disability Provider’s approach guarantees that clients can understand their options, express their needs clearly, and receive support that aligns with their personal goals, cultural values, and preferred communication style.
“Our promise is simple,” concluded the spokesperson. “Every person deserves to feel heard, respected, and supported. This multilingual expansion brings us one step closer to ensuring that no client — regardless of their background or language — is left behind in their care journey.”
To learn more about the new multilingual support options or explore My Disability Provider’s full range of NDIS-covered services, visit https://mydisabilityprovider.com.au/
About My Disability Provider
My Disability Provider is an NDIS-registered disability support organisation based in Melbourne, providing person-centred services for individuals aged 0–65 across Melton, Werribee, Caroline Springs, Truganina, and surrounding suburbs. With a commitment to inclusion, empowerment, and community connection, the organisation delivers a wide range of supports, including in-home care, community access, respite services, support coordination, and skill-development programs. Having supported more than 1,000 Australians, My Disability Provider continues to champion equal opportunities for all participants, ensuring every person can grow, learn, and thrive in a safe, culturally responsive environment.
Contact Information
Website: https://mydisabilityprovider.com.au/